Skip to content

ParcelHelp library

Package problem guides

Start with what actually happened, gather evidence, and then use the right carrier or seller support route.

Filter these guides

18 guides

Delivered but Not Received: Missing Package StepsCheck the address and timestamp displayed by the carrier.Tracking Not Updating and Package Late?Identify whether only milestone scans are expected.Tracking Number Invalid? Check Carrier and LabelVerify whether you entered an order number instead of a tracking number.Tracking Not Updating: Is Your Package Lost in Transit?Identify whether only milestone scans are expected.Delivered to Wrong Address: Package Recovery StepsSave the delivery photo and visible house/unit number.Package Delivered to Neighbor: What to CheckSave the delivery photo and visible house/unit number.Stolen Package After Delivery: What to ReportConfirm genuine delivery with photo or carrier support.Damaged Package: Photos, Claims and RefundsPhotograph outer box, shipping label, inside packing and damaged item.Missing Items from Package: Seller or Carrier?Check if order shipped in multiple parcels or on separate dates.Package Returned to Sender: Refund and ReshippingIdentify why parcel was returned.Delivery Attempt Failed: Pickup or Redelivery?Read notice and whether a signature or access is required.Tracking Not Updating at a Distribution CenterIdentify whether only milestone scans are expected.Package Stuck in Customs: Documents and SupportVerify hold on the official carrier tracking page.Return Package Lost: Who Is Responsible?Locate first carrier acceptance scan for the return.Missing Tracking Number? Find Your ShipmentVerify whether you entered an order number instead of a tracking number.Multiple Packages One Order: Find the Missing ItemCheck if order shipped in multiple parcels or on separate dates.Seller Won't Refund Missing Package: Your OptionsRead the written denial and exact reason.Delivery Photo Shows Wrong House: Next StepsSave the delivery photo and visible house/unit number.