A package delivered to the wrong address needs an address and delivery-record check before you choose a claim or refund path.
Before you act
Check the exact carrier, service, role, and date in the official order or tracking page. A support inquiry, carrier claim, and seller refund are separate paths.
Start here
- Compare the address entered at checkout with your original order confirmation.
- If your order address is correct, ask the carrier to investigate the delivery scan and proof.
- If the order address was entered incorrectly, ask the merchant which correction or recovery options remain.
- Save the written result before requesting a seller remedy.
Evidence to keep
- Proof-of-delivery photo
- Delivery address in order
- Carrier inquiry or claim case ID
Keep address, order ID, and tracking number private. Share them only in the merchant or carrier's official support flow.
Which address was wrong?
The remedy may differ when the merchant used the right address and the carrier misdelivered versus when the buyer entered another address. Preserve the original checkout record and do not assume either outcome.
Carrier, seller, or payment provider?
A carrier inquiry seeks the parcel or records a delivery problem. A carrier claim concerns loss or damage under a shipping agreement. A merchant refund or replacement concerns your order. Those paths may run in parallel, but one request does not automatically open another.
If the first response does not resolve it
Ask for the case number and the reason for the decision in writing. Recheck the exact service, shipment date, and any seller or payment protection window before escalating. Do not assume a delivered scan settles a possible misdelivery or theft dispute.
Official next step
Use the company website directly. Do not use a link from an unexpected delivery text or email.
Official sources and checking date
- UniUni Support FAQ Official source · checked 2026-11-02
Policies and contact routes can change. Verify the current US terms and the actual service before filing.