For GLS US a late package, start with the latest official tracking event and the shipment service. GLS claims must be filed by the shipper through GLS Connect within 90 days of original shipment.
Before you act
Check the exact carrier, service, role, and date in the official order or tracking page. A support inquiry, carrier claim, and seller refund are separate paths.
What to do next
Work through these steps in order. Keep the carrier inquiry separate from any request for a seller refund or an insured claim.
- Compare checkout delivery promise with the carrier estimated date.
- Use GLS recipient support option 2; check tracking and delivery route.
- No universal guaranteed refund was verified for delivery delay.
- Keep inquiry number and proof; ask the merchant for order-level relief if a carrier claim does not pay you directly.
Who can act and who may be paid
The roles recorded for this carrier are: shipper only. An online inquiry may be open to a recipient even when the shipper controls a money claim or receives an approved payment. Check your shipping agreement and ask the merchant to take the carrier step if access is restricted.
Deadlines and service limits
| Procedure | Timing | Scope |
|---|---|---|
| GLS shipper-only claim filing | 90 calendar day from shipment date | GLS US claim for shipper |
| GLS target claim resolution time | 45 calendar day from date claim submitted; verify the current terms | GLS claim processing guidance |
A filing window is not a finding of eligibility or a promise of payment. Calendar days, business days, and calendar months are different.
Use the named service on the label or order, not the carrier logo alone. A last-mile handoff can also change which company has the parcel.
What to save
- Order confirmation or receipt
- Seller delivery promise
- Carrier tracking screenshot
Save the full tracking timeline, order receipt, and any case number on your own device. Submit private records only through the official carrier or seller account.
Official next step
Use the company website directly. Do not use a link from an unexpected delivery text or email.
Official sources and checking date
- GLS US Claims Official source · checked 2026-11-02
- GLS US Customer Support Official source · checked 2026-11-02
- Amazon Late Deliveries Official source · checked 2026-11-02
Policies and contact routes can change. Verify the current US terms and the actual service before filing.