GLS US tracking, missing-package help, delay advice, and claim options depend on the exact service. GLS claims must be filed by the shipper through GLS Connect within 90 days of original shipment.
Before you act
Check the exact carrier, service, role, and date in the official order or tracking page. A support inquiry, carrier claim, and seller refund are separate paths.
Choose your situation
Carrier-specific points
- GLS public claim deadline is original shipment date +90 days.
- GLS says it works to resolve claims within 45 days, not a guaranteed payment deadline.
- Recipient and shipper use separate phone menu options.
These details can change with the shipping product, claim role, and date. Keep the original mailing or purchase record.
Service and handoff differences
Check your shipping label or order for the exact service and possible last-mile partner.
Selected official time windows
| Procedure | Timing | Scope |
|---|---|---|
| GLS shipper-only claim filing | 90 calendar day from shipment date | GLS US claim for shipper |
| GLS target claim resolution time | 45 calendar day from date claim submitted; verify the current terms | GLS claim processing guidance |
A filing window is not a finding of eligibility or a promise of payment. Calendar days, business days, and calendar months are different.
Official next step
Use the company website directly. Do not use a link from an unexpected delivery text or email.
Official sources and checking date
- GLS US Claims Official source · checked 2026-11-02
- GLS US Customer Support Official source · checked 2026-11-02
Policies and contact routes can change. Verify the current US terms and the actual service before filing.