For FedEx contact and claim options, start with the latest official tracking event and the shipment service. FedEx distinguishes a missing-delivery case or a delay ticket from a money claim; requirements depend on account, service, and shipment.
Before you act
Check the exact carrier, service, role, and date in the official order or tracking page. A support inquiry, carrier claim, and seller refund are separate paths.
What to do next
Work through these steps in order. Keep the carrier inquiry separate from any request for a seller refund or an insured claim.
- Read the written denial and exact reason.
- Loss deadline: nine months; U.S. damage/shortage: 60 calendar days, international damage/shortage: 21.
- Keep original carton, photos and merchandise proof for damage cases.
- Keep inquiry number and proof; ask the merchant for order-level relief if a carrier claim does not pay you directly.
Who can act and who may be paid
The roles recorded for this carrier are: eligible claimant require shipment details. An online inquiry may be open to a recipient even when the shipper controls a money claim or receives an approved payment. Check your shipping agreement and ask the merchant to take the carrier step if access is restricted.
Deadlines and service limits
| Procedure | Timing | Scope |
|---|---|---|
| FedEx undelivered or lost shipment | 9 calendar months from shipment date; verify the current terms | FedEx covered parcel shipments |
| FedEx domestic damage/missing contents | 60 calendar day from shipment date | U.S. package shipped via eligible FedEx service |
| FedEx international damage/missing contents | 21 calendar day from shipment date | International FedEx package |
| FedEx U.S. domestic delay support ticket | No universal numeric deadline; verify the current terms | Domestic package delayed at least one day |
| FedEx missing package report | No universal numeric deadline; verify the current terms | Delivered scan, recipient cannot find parcel |
A filing window is not a finding of eligibility or a promise of payment. Calendar days, business days, and calendar months are different.
Use the named service on the label or order, not the carrier logo alone. A last-mile handoff can also change which company has the parcel.
What to save
- Written claim denial reason
- Additional appeal evidence
- Purchase-value proof
Save the full tracking timeline, order receipt, and any case number on your own device. Submit private records only through the official carrier or seller account.
Official next step
Use the company website directly. Do not use a link from an unexpected delivery text or email.
Official sources and checking date
- FedEx File a Claim Official source · checked 2026-11-02
- FedEx Delivered but Missing Official source · checked 2026-11-02
- FedEx Delayed Package Support Official source · checked 2026-11-02
- FedEx Ground Economy Official source · checked 2026-11-02
- USPS Domestic Mail Manual section 609 Official source · checked 2026-11-02
Policies and contact routes can change. Verify the current US terms and the actual service before filing.