FedEx tracking, missing-package help, delay advice, and claim options depend on the exact service. FedEx distinguishes a missing-delivery case or a delay ticket from a money claim; requirements depend on account, service, and shipment.
Before you act
Check the exact carrier, service, role, and date in the official order or tracking page. A support inquiry, carrier claim, and seller refund are separate paths.
Choose your situation
Carrier-specific points
- U.S. domestic loss/undelivered claims have a nine-month outside period.
- Damage or missing contents: 60 calendar days domestic, 21 international.
- U.S. package delayed at least one day may be eligible for a support ticket.
These details can change with the shipping product, claim role, and date. Keep the original mailing or purchase record.
Service and handoff differences
- FedEx Ground delay: FedEx delayed support ticket may be available on U.S. shipment after at least one day.
- FedEx Home Delivery missing package: Report Missing Package and financial damage/loss claim separate flows.
- FedEx Ground Economy (SmartPost) delay: Delivery commitment and service money-back protections differ from time-definite Express.
- FedEx Express missing package: Lost/undelivered and damaged/missing contents have different claim limits.
- FedEx international customs delay: Do not promise customs clearance dates or global 60-day damage deadlines.
Selected official time windows
| Procedure | Timing | Scope |
|---|---|---|
| FedEx undelivered or lost shipment | 9 calendar months from shipment date; verify the current terms | FedEx covered parcel shipments |
| FedEx domestic damage/missing contents | 60 calendar day from shipment date | U.S. package shipped via eligible FedEx service |
| FedEx international damage/missing contents | 21 calendar day from shipment date | International FedEx package |
| FedEx U.S. domestic delay support ticket | No universal numeric deadline; verify the current terms | Domestic package delayed at least one day |
| FedEx missing package report | No universal numeric deadline; verify the current terms | Delivered scan, recipient cannot find parcel |
A filing window is not a finding of eligibility or a promise of payment. Calendar days, business days, and calendar months are different.
Official next step
Use the company website directly. Do not use a link from an unexpected delivery text or email.
Official sources and checking date
- FedEx File a Claim Official source · checked 2026-11-02
- FedEx Delivered but Missing Official source · checked 2026-11-02
- FedEx Delayed Package Support Official source · checked 2026-11-02
- FedEx Ground Economy Official source · checked 2026-11-02
Policies and contact routes can change. Verify the current US terms and the actual service before filing.