An Item Not Received dispute uses PayPal's Resolution Center and its Purchase Protection requirements. Eligibility, seller response, escalation, and any reimbursement are determined under the current PayPal terms.
Before you act
Check the exact carrier, service, role, and date in the official order or tracking page. A support inquiry, carrier claim, and seller refund are separate paths.
First, identify the right path
An Item Not Received dispute uses PayPal's Resolution Center and its Purchase Protection requirements. Eligibility, seller response, escalation, and any reimbursement are determined under the current PayPal terms.
Identify whether you are the buyer, recipient, or shipper. The party that paid for the label or holds the carrier account may control the claim even when the buyer needs an order-level remedy.
Steps to take
- PayPal Item Not Received dispute: Open dispute in Resolution Center after seller contact
Keep the exact service, important dates, written response, and supporting documents together. Use the official portal linked below for submission.
Dates and eligibility
| Procedure | Timing | Scope |
|---|---|---|
| PayPal Item Not Received dispute | 180 calendar day from date payment sent | Eligible PayPal Purchase Protection transaction |
A filing window is not a finding of eligibility or a promise of payment. Calendar days, business days, and calendar months are different.
A deadline is only one condition. Coverage, exclusions, evidence, and who is authorized to file still matter.
Useful records
- Order confirmation
- Carrier tracking status and last physical scan
- Photos or support case number, if available
If a provider rejects a request, keep the reason and decide whether its appeal route, the merchant, or a separate payment protection process applies.
Official next step
Check a supported date window →
Use the company website directly. Do not use a link from an unexpected delivery text or email.
Official sources and checking date
- PayPal US Purchase Protection Official source · checked 2026-11-02
Policies and contact routes can change. Verify the current US terms and the actual service before filing.