A delivered scan is not enough to distinguish theft after correct delivery from delivery to the wrong place. Compare the address, photo, proof of delivery, and building records before describing what happened.
Before you act
Check the exact carrier, service, role, and date in the official order or tracking page. A support inquiry, carrier claim, and seller refund are separate paths.
First, identify the right path
A delivered scan is not enough to distinguish theft after correct delivery from delivery to the wrong place. Compare the address, photo, proof of delivery, and building records before describing what happened.
Identify whether you are the buyer, recipient, or shipper. The party that paid for the label or holds the carrier account may control the claim even when the buyer needs an order-level remedy.
Steps to take
- Verify which party has responsibility and what evidence exists.
- Consult the relevant official policy; avoid blanket refund promises.
Keep the exact service, important dates, written response, and supporting documents together. Use the official portal linked below for submission.
Dates and eligibility
No universal claim window applies. Check the exact service and order terms on the official site.
A deadline is only one condition. Coverage, exclusions, evidence, and who is authorized to file still matter.
Useful records
- Order confirmation
- Carrier tracking status and last physical scan
- Photos or support case number, if available
If a provider rejects a request, keep the reason and decide whether its appeal route, the merchant, or a separate payment protection process applies.
Official next step
Check a supported date window →
Use the company website directly. Do not use a link from an unexpected delivery text or email.
Official sources and checking date
- USPS Domestic Mail Manual section 609 Official source · checked 2026-11-02
- USPS Where is My Package tracking statuses Official source · checked 2026-11-02
- FTC Recognizing Phishing Scams Official source · checked 2026-11-02
Policies and contact routes can change. Verify the current US terms and the actual service before filing.