The FTC's default 30-day rule concerns when a merchant ships an order if no shipment time was promised. It is not a universal promise that every package must arrive within 30 days.
Before you act
Check the exact carrier, service, role, and date in the official order or tracking page. A support inquiry, carrier claim, and seller refund are separate paths.
First, identify the right path
The FTC's default 30-day rule concerns when a merchant ships an order if no shipment time was promised. It is not a universal promise that every package must arrive within 30 days.
Identify whether you are the buyer, recipient, or shipper. The party that paid for the label or holds the carrier account may control the claim even when the buyer needs an order-level remedy.
Steps to take
- FTC internet order shipping deadline with no promised date: Merchant must notify about delay and offer cancellation/refund under rule
Keep the exact service, important dates, written response, and supporting documents together. Use the official portal linked below for submission.
Dates and eligibility
| Procedure | Timing | Scope |
|---|---|---|
| FTC internet order shipping deadline with no promised date | 30 calendar day from date order accepted; verify the current terms | Covered internet orders where merchant did not state shipping time |
A filing window is not a finding of eligibility or a promise of payment. Calendar days, business days, and calendar months are different.
A deadline is only one condition. Coverage, exclusions, evidence, and who is authorized to file still matter.
Useful records
- Order confirmation
- Carrier tracking status and last physical scan
- Photos or support case number, if available
If a provider rejects a request, keep the reason and decide whether its appeal route, the merchant, or a separate payment protection process applies.
Official next step
Check a supported date window →
Use the company website directly. Do not use a link from an unexpected delivery text or email.
Official sources and checking date
- FTC Selling on Internet Prompt Delivery Rule Official source · checked 2026-11-02
Policies and contact routes can change. Verify the current US terms and the actual service before filing.