Contact the card issuer promptly about an undelivered order. CFPB says written billing-error notice protects certain rights if sent within 60 calendar days after the charge first appeared on the statement; eligibility depends on the facts and account.
Before you act
Check the exact carrier, service, role, and date in the official order or tracking page. A support inquiry, carrier claim, and seller refund are separate paths.
First, identify the right path
Contact the card issuer promptly about an undelivered order. CFPB says written billing-error notice protects certain rights if sent within 60 calendar days after the charge first appeared on the statement; eligibility depends on the facts and account.
Identify whether you are the buyer, recipient, or shipper. The party that paid for the label or holds the carrier account may control the claim even when the buyer needs an order-level remedy.
Steps to take
- U.S. credit-card billing-error written notice: Contact issuer promptly and submit notice per issuer instructions
Keep the exact service, important dates, written response, and supporting documents together. Use the official portal linked below for submission.
Dates and eligibility
| Procedure | Timing | Scope |
|---|---|---|
| U.S. credit-card billing-error written notice | 60 calendar day from date statement first showed charge; verify the current terms | Billing-error situations covered by FCBA, not all payment disputes |
A filing window is not a finding of eligibility or a promise of payment. Calendar days, business days, and calendar months are different.
A deadline is only one condition. Coverage, exclusions, evidence, and who is authorized to file still matter.
Useful records
- Order confirmation
- Carrier tracking status and last physical scan
- Photos or support case number, if available
If a provider rejects a request, keep the reason and decide whether its appeal route, the merchant, or a separate payment protection process applies.
Official next step
Check a supported date window →
Use the company website directly. Do not use a link from an unexpected delivery text or email.
Official sources and checking date
- CFPB Dispute Credit Card Charge Official source · checked 2026-11-02
Policies and contact routes can change. Verify the current US terms and the actual service before filing.