Start with the exact carrier, service, claimant role, and date used by that service's rules. If the merchant bought the label, ask whether its account restricts recipient filing or receives any claim payment.
Before you act
Check the exact carrier, service, role, and date in the official order or tracking page. A support inquiry, carrier claim, and seller refund are separate paths.
First, identify the right path
Start with the exact carrier, service, claimant role, and date used by that service's rules. If the merchant bought the label, ask whether its account restricts recipient filing or receives any claim payment.
Identify whether you are the buyer, recipient, or shipper. The party that paid for the label or holds the carrier account may control the claim even when the buyer needs an order-level remedy.
Steps to take
- USPS domestic insured mail lost package: File an eligible claim using proof of insurance and value
- UPS lost/damaged/COD claim: Start a claim via shipper or guest pathway
- FedEx undelivered or lost shipment: File claim and provide tracking/evidence
Keep the exact service, important dates, written response, and supporting documents together. Use the official portal linked below for submission.
Dates and eligibility
| Procedure | Timing | Scope |
|---|---|---|
| USPS domestic insured mail lost package | 15–60 calendar day from date mailed | Eligible insured mail incl. applicable Priority Mail and Ground Advantage |
| UPS lost/damaged/COD claim | 60 calendar day from scheduled delivery date | UPS loss/damage claim under claim instructions |
| FedEx undelivered or lost shipment | 9 calendar months from shipment date; verify the current terms | FedEx covered parcel shipments |
A filing window is not a finding of eligibility or a promise of payment. Calendar days, business days, and calendar months are different.
A deadline is only one condition. Coverage, exclusions, evidence, and who is authorized to file still matter.
Useful records
- Order confirmation
- Carrier tracking status and last physical scan
- Photos or support case number, if available
If a provider rejects a request, keep the reason and decide whether its appeal route, the merchant, or a separate payment protection process applies.
Official next step
Check a supported date window →
Use the company website directly. Do not use a link from an unexpected delivery text or email.
Official sources and checking date
- USPS Domestic Mail Manual section 609 Official source · checked 2026-11-02
- UPS File a Claim Official source · checked 2026-11-02
- FedEx File a Claim Official source · checked 2026-11-02
Policies and contact routes can change. Verify the current US terms and the actual service before filing.