Amazon Shipping tracking, missing-package help, delay advice, and claim options depend on the exact service. A non-Amazon merchant uses Amazon Shipping. Consumer should contact the merchant for refunds; shipper uses Shipper Central to investigate and claim.
Before you act
Check the exact carrier, service, role, and date in the official order or tracking page. A support inquiry, carrier claim, and seller refund are separate paths.
Choose your situation
Carrier-specific points
- Public help: shipper files lost claim within 60 days measured from scheduled delivery; damaged 60 days from delivery.
- Another official getting-started guide describes 60 days from shipment date; date-trigger conflict requires shipment-account verification.
- Denied-claim appeal may be due within seven days.
These details can change with the shipping product, claim role, and date. Keep the original mailing or purchase record.
Service and handoff differences
Check your shipping label or order for the exact service and possible last-mile partner.
Selected official time windows
| Procedure | Timing | Scope |
|---|---|---|
| Amazon Shipping external merchant lost claim | Official documents conflict on the start date; ask the shipper to verify its current Shipper Central agreement; verify the current terms | Amazon Shipping shipper claims after loss |
| Amazon Shipping damage claim | Official documents conflict on the start date; ask the shipper to verify its current Shipper Central agreement; verify the current terms | Shipper Amazon Shipping damage claim |
| Amazon Shipping appeal claim denial | 7 calendar day from claim decision date | Denied shipper claim |
A filing window is not a finding of eligibility or a promise of payment. Calendar days, business days, and calendar months are different.
Official next step
Official Amazon Shipping help ↗
Use the company website directly. Do not use a link from an unexpected delivery text or email.
Official sources and checking date
- Amazon Shipping Help Official source · checked 2026-11-02
- Amazon Shipping Shipper Central Help Official source · checked 2026-11-02
Policies and contact routes can change. Verify the current US terms and the actual service before filing.